Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to their ids when they transfer across business units. Ex-employees exist in the system months after departure. His frustrated manager will be meeting with him this afternoon to talk about his
Daniel Woolsey is being sentenced for felony in California. He was caught selling pirated copies of Autodesk’s AutoCAD(R) software. Additional counts for selling other pirated software, including Adobe PhotoShop, were dropped as part of a plea bargain agreement. “This case should be a wake up call to copyright violators that they can face serious consequences. Autodesk will continue to work closely with law enforcement agencies . . . to protect our valuable intellectual property . . . .” said Sandy Boulton, director of Piracy Prevention at Autodesk.
If you think customer relationship management is just a piece of software, you’re dead wrong. Customer relationship management is about understanding your customers. It’s about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to do to keep their business.